Returns and Exchanges

Extended Christmas Returns

Any full price orders placed online or bought in our Manchester or Soho shops can be returned up until January the 9th 2017 for a full refund. If using Collect Plus please ensure to drop your parcel off by January the 4th.

These items must be unworn with all tags and packagining attached. 

Free UK returns

Returns from within mainland UK are now free to Oi Polloi using Collect+.

All you need do is :

  1. Fill in the returns form that came with your order.
  2. Pack up the item (you can reuse our packaging). Don’t forget to include the returns form.
  3. Head to www.collectplus.co.uk/oipolloi and generate a returns label. You can also check where your nearest drop off point is.
  4. Print out the returns label and stick it to your package.
  5. Drop your parcel off at whichever Collect+ point is easiest for you.

You’ll receive proof of postage and a code to track your return online.

If you want to use a different service at your own cost, that's fine too.

Returns Policy

We offer a no hassle 28 day returns policy on any unworn, full priced items with tags, tickets and original packaging still attached.

To make this quick and easy :

  1. Fill in the returns form that came with your order.
  2. Pack up the item (you can reuse our packaging) and send it back to us. Don’t forget to include the returns form.
  3. Let us do the rest.
  4. We aim to process returns within 24 hours of them arriving at Oi Polloi. Filling in your returns form helps us makes this happen.

Unfortunately we can't extend this offer to sale, reduced or otherwise discounted items — see below for how we deal with those.

Exchanges

We can exchange for a different size, a different colour or a completely different item. If the new item costs more then we will contact you with instructions explaining how to pay the difference.

Unfortunately we aren't able to reserve stock for exchange.

Refunds

We will be happy to refund any items purchased at full retail price within 28 days of delivery. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. 

We do ask that shoe boxes and similar packaging is wrapped in extra packing. We won't be able to accept any returns where postage labels, stamps or similar have been applied directly to the product packaging.

All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase. Our payment processor Worldpay will credit your money at midnight the day we process the return, but credits can take several days longer to show in your account. Please refer to your card issuer's terms and conditions for further info. If a payment is made by gift voucher, the refund will be returned to the same code. In instances of split payment of two tender types we reserve the right to issue the refund to the tender of our choosing.

Sale and clearance items

Sale or clearance items or items bought during with discount promotion (such as a seasonal discount code) can be returned under the same hassle free policy as full priced items, except we ask that they are returned within 14 days of delivery.

Please Note we must be able to match all returns to the original web order number and goods must be re-saleable with all tags attached. Address for all returns and exchanges :

Returns Department
Oi Polloi
63 Thomas Street
Manchester
M4 1LQ

Returning items from outside the EU?

When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly

If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.

Returns FAQs

Do I have to pay the return costs?

If you're in the UK you can use our Collect+ service for free. Unfortunately we can't cover the return costs for customers outside the UK.

You can also srop returns off at our Manchester or Soho shops, who'll promptly pass those orders back to our returns department.

Wherever you are we'll ship exchanged items back out to you for free.

How long will it take to process my return?

We receive UK and international returns daily (Monday to Friday). We aim to apply all refunds and despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas and sale periods.

Our payment processor Worldpay will credit your money at midnight the same day, but credits can take several days longer to show in your account. Please refer to your card issuer's terms and conditions for further information.

What if my order wasn't correct?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on +44 (0)161 8317781 or email us at mailorder@oipolloi.com and we will look into it. Please include your order number at all times when e-mailing customer services.

Oi Polloi takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell.

However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

Faulty items are dealt with slightly differently. If you think the item you have received is faulty in any way, please get in touch with us on mailorder@oipolloi.com or ring on +44 (0)161 8317781 and we’ll let you know how to proceed from there.

Can I take my return to the Oi Polloi shop in Manchester or London?

Yes you can, as long as you return the goods within 28 days of delivery (14 for sale items). The shop staff can process a credit note or exchange but if a refund is required this will need to be processed by the website team and may take an additional day.

The Manchester shop address is :

Oi Polloi
63 Thomas Street
Manchester
M4 1LQ

Our Soho shop address is:

Oi Polloi
1 Marshall Street
Soho
London
W1F 9BA