Customers ordering from outside the European Economic Area will not be charged the 20% VAT included in the price of nearly everything we sell. This discount is applied at the checkout once you have chosen which country your order is being delivered to.
To work out the price with the VAT discount applied, divide the displayed price by 1.2. This is slightly different to simply reducing the price by 20%.
We are currently giving all our UK customers free shipping on any baskets over £140. Worldwide customers will receive free shipping on baskets over £250.
We offer same day dispatch on items ordered before 3pm Monday–Friday.
|Mainland UK||Next working day||£6.00||DHL|
|Scottish Highlands, The Isles and Northern Ireland||1-2 working days||£6.00||DHL|
|Mainland UK||Saturday Guarantee||£12.00||Royal Mail|
|European Economic Area, Norway and Switzerland||2–3 working days||£8.00||DHL|
|Non-EU Europe||2-3 working days||£14.95||DHL|
|Russian Federation (see below)||4-12 working days||£30.00||Parcelforce/EMS|
|USA and Canada||2-7 working days||£12.50||DHL|
|Republic of Korea||4-7 working days||£17.50||DHL|
|Australia||4-7 working days||£17.50||DHL|
|Japan||4-7 working days||£22.00||DHL|
|Rest of World||4-7 working days||£25.00||DHL|
* RUSSIA: Unfortunately orders going to Russia can take a little longer to process so please expect a delay of up to 3 working days before we dispatch your parcel.
Customers ordering from the Republic of South Korea will receive an FTA document with their parcel as standard, however please be aware that all orders requiring this document will take an additional working day to dispatch.
Currently we do not deliver to Indonesia, PO Boxes or BFPO addresses.
- Next business day delivery service.
- Fully trackable and insured.
- Signature on delivery.
- 3 attempted deliveries on consecutive working days, after which a card will be left to rearrange delivery or collect from depot.
- 2-7 Days Worldwide.
- Fully trackable and insured.
- 3 attempted deliveries, after which a card will be left to rearrange delivery or collect from depot.
- No Saturday delivery.
Our Saturday Delivery Service within Mainland UK is a fully tracked Royal Mail Special Delivery Service.
Can I collect my order from the Manchester or Soho shop?
Yes you can. Select ‘Collect from the Manchester shop’ or 'Collect from the Soho shop' from the delivery options at the checkout, print off your order confirmation or order number and bring it with you to the shop.
For the Manchester shop, please allow two hours before coming to collect.
For the Soho collection we will email to let you know your order is on the way to Soho, please allow two working days before collection.
If you change your mind and would like to have your order delivered then we will need to take a payment by phone to cover the cost.
Do you deliver to my country?
We deliver to all countries worldwide except Indonesia.
How long does delivery take?
If your order was made prior to 3pm, Monday to Friday, it will be sent that day*; otherwise your order will be sent out on the next business day. It will arrive the following business day. We will send you an email to let you know exactly how and at what time your order was despatched, including tracking number. If your order is placed on a Friday and you opted to pay for Saturday Delivery your order will arrive on the Saturday.
International delivery times vary, Europe is generally 2–3 working days from date of despatch, Russian Federation and the rest of the world is generally 4–7 working days from despatch (subject to customs and duty procedures beyond our control).
*same day despatch not always possible during sale periods, but we will always try our best – let us know if it’s vital.
How do I know if my order has been shipped?
You will receive a dispatch confirmation email to confirm your order has left Oi Polloi. This email will contain a link to the courier’s website so that you can track your parcel.
Can I track my parcel?
All orders shipped are trackable. We will email you tracking details as soon as the parcel has been collected.
Do I have to have my order delivered to my billing address?
We provide the option to ship orders made through our website to a different address from the one at which your card is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.
Can I change the delivery address after I have placed my order?
Maybe. If you have made a mistake with your delivery details then contact firstname.lastname@example.org or +44 (0) 161 831 7781 immediately and we will update them if we can. For security reasons orders placed over the telephone must be shipped to the billing address. If the order has already left our office then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.
Why have I been asked for additional information?
We occasionally carry out security checks on orders. There are many reasons why we choose to do this and we have a policy of making random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.
What happens if I’m not home when my order is due to be delivered?
DHL will make 3 attempts to deliver on consecutive business days. They will then leave a card to rearrange the delivery or you can arrange to collection your parcel from your local depot.
Can someone else sign for my delivery?
Yes they can. Oi Polloi accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.
Will I have to pay customs and import charges?
Maybe. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the reason customers outside the European Economic Area receive a 20% VAT discount.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
Customers ordering from the Republic of South Korea will receive an FTA document with their parcel.
Can you mark the parcel as a “gift” or declare a lower value for my order so I don’t have to pay customs charges?
Unfortunately we cannot as this is against the law. Random spot checks are common, and we are responsible if we are caught mis-declaring our exports.
I have been contacted for further information for by country customs department?
Each country will have their own goods import procedures and these can vary across countries. for example, from our experience USA customs sometimes require further details about high value orders, such as manufacturer details or IRS numbers. If you have an order stuck in customs, please contact email@example.com, or +44 (0) 161 831 7781 quoting your order number and we will help you resolve the matter as fast as possible.
Why hasn’t my order arrived yet?
International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from you receiving your despatch email then please contact firstname.lastname@example.org and we will investigate for you.
Check first that you haven’t been left a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
If the reason a parcel takes longer than expectd to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.
Generally we need to wait 10 days from dispatch to begin this investigating missing parcels.
Do you deliver to PO BOX addresses?
No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.
If I have sent something back to be exchanged how will the replacement be delivered to me?
Our policy is to deliver any replacement items using the delivery method you chose for your original order. We reserve the right to use an alternative delivery method when it makes sense to us.