Shipping

CHRISTMAS DELIVERY DATES

No one wants an empty stocking come Christmas morning, so to be sure your order arrives with you in good time, order before 3pm on the following dates:

DestinationLast Christmas Post
Mainland UKMonday the 22nd of December
Scottish Highlands, The Isles and Northern IrelandFriday the 19th of December
EU, Norway and SwitzerlandFriday the 19th of December
Non-EU EuropeFriday the 19th of December
Russian FederationFriday the 5th of December
USA and CanadaMonday the 15th of December
Republic of KoreaMonday the 15th of December
AustraliaMonday the 15th of December
JapanMonday the 15th of December
Rest of WorldFriday the 12th of December

These recommended dates have been decided in conjunction with DHL and Parcelforce, but sometimes unforeseen delays can happen. We would always advise to order as early as possible to avoid any problems.

Delivery to some parts of a country can be quicker than to other parts, so if you've missed the Christmas cut-off but need your order get in touch with us on mailorder@oipolloi.com or +44 (0)161 831 7781. No promises, but we may be able to help.

VAT DISCOUNT

Customers ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once you have given your delivery details.

To work out the price with the VAT Discount applied, divide the displayed price by 1.2. Please note this is slightly different to simply reducing the price by 20%.

FREE SHIPPING

We are currently giving all our UK customers free shipping on any baskets over £140. Worldwide customers will receive free shipping on baskets over £250.

SHIPPING RATES

We offer same day dispatch on items ordered before 3pm Monday-Friday.

DestinationDelivery TimeCostCarrier
Mainland UKNext Working Day£5.95DHL
Scottish Highlands, The Isles and Northern Ireland1-2 Working Days£5.95DHL
Mainland UKSaturday Guarantee£10.95Royal Mail
EU, Norway and Switzerland2-3 Working Days£8.00DHL
Non-EU Europe2-3 Working Days£14.95DHL
Russian Federation (SEE BELOW)4-12 Working Days£30.00Parcelforce/EMS
USA and Canada2-7 Working Days£12.50DHL
Republic of Korea4-7 Working Days£17.50DHL
Australia4-7 Working Days£17.50DHL
Japan4-7 Working Days£22.00DHL
Rest of World4-7 Working Days£25.00DHL
  • RUSSIA: Unfortunately orders going to Russia can take a little longer to process so please expect a delay of up to 3 working days before we dispatch your parcel.

Customers ordering from the Republic of South Korea will receive an FTA document with their parcel as standard, however please be aware that all orders requiring this document will take an additional working day to dispatch.

Please note that unfortunately at this time we do not deliver to Indonesia, PO Boxes or BFPO addresses.

DHL UK

  • Next business day delivery service.
  • Fully trackable & insured.
  • Signature on delivery.
  • 3 attempted deliveries on consecutive working days, after which a card will be left to rearrange delivery or collect from depot.

DHL WPX

  • 2-7 Days Worldwide.
  • Fully trackable & insured.
  • 3 attempted deliveries, after which a card will be left to rearrange delivery or collect from depot.
  • No Saturday delivery.

Our Saturday Delivery Service within Mainland UK is a fully tracked Royal Mail Special Delivery Service.

Can I collect my item from your store?

Yes, simply select ‘pick up from store’ at the delivery options at the checkout, print off your order confirmation or order number & bring it with you to the store. Should you choose to have the item shipped at a later point, we will need to take a shipping payment by phone.

Do you deliver to my country?

We deliver to all countries worldwide except Indonesia.

How long does delivery take?

If your order was made prior to 3pm, Monday - Friday, it will be sent that day*; otherwise your order will be sent out on the next business day. It will arrive the following business day. We will send you an email to let you know exactly how and at what time your order was despatched, including tracking number. If your order is placed on a Friday and you opted to pay for Saturday Delivery your order will arrive on the Saturday.
International delivery times vary, Europe is generally 2-3 working days from date of despatch, Russian Federation & the rest of the world is generally 4-7 working days from despatch (subject to customs & duty procedures beyond our control).

*same day despatch not always possible during sale periods, but we will always try our best – let us know if it’s vital.

How do I know if my order has been shipped?

You will receive a dispatch confirmation via email to confirm your goods have been despatched which will also contain a tracking link. You can also track your order using the ‘track order’ page in your account area. Status will show ‘order shipped’ once it has been collected.

Can I track my parcel?

All orders shipped are trackable. We will email you tracking details as soon as the parcel has been collected.

Can I change the delivery address?

For orders placed online, we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed. In this instance we will need to wait for the parcel to be returned then postage would be payable for it to be sent out again.

I have been asked for additional information?

Occasionally we may carry out security checks on orders; there are many reasons we may elect to carry out one of these check including our policy of random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we are sent.

What if I'm not home when it's delivered?

DHL will make 3 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot.

Can someone else sign for my delivery?

They certainly can. Oi Polloi accepts no responsibility if the signature received at the delivery address is not the recipient, and will consider this parcel correctly delivered.

Do I have to pay Customs & import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the main reason non-EU customers receive a 20% VAT discount.

Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

Customers ordering from the Republic of South Korea will receive an FTA document with their parcel.

Can you mark the parcel as a gift or the value of the goods lower so I don’t have to pay customs charges?

Unfortunately we cannot as this is against the law. Random spot checks are common, and we are responsible when caught.

I have been contacted for further information for by country customs department?

Each country will have their own goods import procedures and these can vary across countries. From our experience USA customs do require at times further details of a high value orders, such as manufacturer details/irs number at times. If you have an order in customs, please contact Customer Service on mailorder@oipolloi.com, or 0161 831 7781 quoting your order no and we can help you resolve the matter as fast as possible.

Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected- goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from despatch, please contact mailorder@oipolloi.com & we will investigate for you.

Please check that you haven’t received a card from the couriers.

What happens if my parcel gets lost?

Things occasionally go missing in the post, don’t worry, all shipments are fully insured & we will be happy to make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

Unfortunately, if a parcel is lost or takes longer to receive than expected because the address given was incorrect or incomplete we cannot accept any liability for this – though we will help to try and resolve it.

Generally we need to wait 10 days from dispatch to begin this process.

Do you deliver to PO BOX addresses?

Unfortunately, we are unable to deliver to PO boxes.

How will my exchange be shipped back to me?

Our policy is to ship any exchange using the courier selected by you for the original purchase. We reserve the right to use discretion in any case where it makes sense to use an alternative method.