FAQ

Can I cancel my order?

Yes, please refer to our Returns page in Customer Service for further details.

If you wish to cancel your order before we ship, the sooner you let us know the better. Contact mailorder@oipolloi.com or 0161 8317781 with your order details at least 30 minutes before collection. Once your parcel has been booked in for collection, we are unable to cancel or make any changes. Our parcels are usually collected at 4pm Monday - Friday. We will, of course, accept a return, but the postage & return costs are the customers.

Please note that we can make no guarantees to cancel orders prior to shipping but will always do our best. In instances where we were unable to cancel the order we will accept a return.

Can I change my order?

Yes, please refer to our Returns page in Customer Service for further details.

If you wish to change your order before we ship, the sooner you let us know the better. Contact mailorder@oipolloi.com or 0161 8317781 with your order details at least 30 mins before collection. Once your parcel has been booked in for collection, we are unable to cancel or make any changes. Our parcels are usually collected at 4pm Monday - Friday. We will, of course, accept a return, but the postage & return costs are the customers.
If you contact us to change your order after 1pm we won’t be able to ship it until the next day unfortunately.

Please note that we can make no guarantees to change orders prior to shipping but will always do our best. It is the customer's responsibility to check order details (including address) when placing the order.

Not sure if my order went through?

If you're not sure whether your order was successful, please check your email inbox & spam folder for an order confirmation, a successful order will also show in the 'track orders' section of your account. If you are still unsure, please contact mailorder@oipolloi.com further assistance.

How often do you re-stock sold out items?

We keep a continual eye on replenishing stock, looking to top up popular items when we can. There are no set dates though, so keep an eye on the latest stock page or drop us an email on mailorder@oipolloi.com about specific products.

Why is my size always sold out?

We try our best to keep all sizes in stock as long as possible, but sizes can sell out earlier than expected. Many of the more exclusive or handmade products we sell are produced by small businesses, who can only supply a limited amount of stock. We recommend you register for our newsletter in your account preferences, so that hopefully you don't miss out.

Are the product measurements you've listed correct?

One of each size in each product is carefully measured by hand prior to going up on the site. We realise this is a pointless exercise unless the measurements are accurate, so we take good care with this. Please remember this is only intended as a guide, garments can vary slightly from one to another even in the same product & size.

I've received my item & the measurements provided weren't correct- what do I do?

If you've received an item which measures considerably different to the measurements provided for that item, contact mailorder@oipolloi.com or call 0161 8317781 and we will let you know the best course of action. It is our policy to measure the garment ourselves once returned to us, before reimbursing any costs incurred. We always aim to rectify the situation as quickly as possible.

How do I know my footwear size?

Due to the fact we sell shoes from all over the world, all sizes listed on the site are UK and based on the conversion chart which appears on the sizing tab on the product page. Any other relevant sizing info will be provided in the product description if necessary. Contact mailorder@oipolloi.com if you need any further help with sizing.

How do I know my size in jeans?

We try to provide as much advice as possible on the product page itself, but we realise buying jeans online can still be tricky. If you've read the sizing advice provided on the product page and are still unsure, please contact mailorder@oipolloi.com or call the store on 0161 8317870. We'll be happy to help.

I don’t understand a term in the description…

It’s easy for us to forget that everybody isn’t a clothing geek like us… If there’s a term in the description relating to fit or finish that you’re unsure of then contact us on mailorder@oipolloi.com or call 0161 8317781 and we’ll help you get to the bottom of it.

Can you order something in for me specially?

Unfortunately we are unable to place special orders for products as we don't carry regular stock.

Can I pre-order an item now?

Any items available for pre-order will say so, on the product page itself. We are unable to make exceptions, particularly with high demand/ low supply items (there's usually at least one person who's been waiting longer than you). We recommend you register for our newsletter in your account preferences, so that hopefully you don't miss out.

Do you price match?

We'll be happy to price match any item you've seen elsewhere, provided the garment is exactly the same colour & size, and is in stock. Please contact mailorder@oipolloi.com or call 0161 8317781 with the details, so we can make the necessary checks before matching. This is entirely at our discretion.

I purchased an item which is now cheaper in the Sale, can I have a refund?

We understand this can be frustrating, but unfortunately this is the nature of sale. We are unable to refund any further markdowns, unless purchased the same day. If you wish to return the item for a refund and re-purchase at the markdown price, there is a chance somebody else will buy the item. All shipping costs are also paid by the customer.

Do you have a maximum basket value?

Any customer wishing to spend over £5,000 will need to do so as 2 separate transactions.

Question about shipping?

Please see our shipping page for all shipping info & relevant FAQs.

Question about returns?

Please see our returns page for all returns info & relevant FAQs.

Do you sell womenswear?

Sorry, we're a men's store but we do sell a selection of unisex products.